We answer your questions

FAQ | Frequently Asked Questions

▶ What can we rent with mobility Mallorca?

Mobility Mallorca specialises in mobility aid hire. We offer electric scooters, wheelchairs, bathing aids, vehicles for transporting people in wheelchairs and many more items available on our website.

▶ Can you deliver to my hotel in Mallorca?

We offer delivery all over Mallorca. For this extra service the client must send us from the form on the web in the comments section: the complete address and the name of the hotel with all the necessary data and upon receipt of the request we will send you by e-mail the amount of the delivery depending on the location.

▶ Can I pay in cash?

You can pay in cash only in shop and at the airport, deliveries to hotels are made with a previous payment, the user will receive all the bank details to proceed.

▶ Where will we meet at the airport?

When you leave you should call us on (+34) 697 40 23 52 to send our delivery driver who will take approximately 15 minutes, you should go straight to the building opposite (public car park) where the rental cars are collected and when you arrive at the bottom of this building on the left hand side wait for the HERTZ rent a car sign.

▶ And the return to the airport?

The same procedure; call us 15 minutes before arrival and wait at the HERTZ sign and the deposit will be refunded if it was paid in cash. If the deposit was paid by credit card, the amount will be automatically released by the bank.

▶ Will I receive my electric scooter or other item at the hotel?

If you request delivery and proceed to the previous payment, the company will deliver to the date you wish to receive the user, the schedule varies depending on our routes and we usually deliver the day before your arrival available at the hotel reception so that when you arrive you can enjoy your electric scooter, wheelchair or any item you had requested from our website.

▶ Is a deposit paid?

Yes, a deposit is paid by credit card for deliveries, a simple procedure, it is an amount blocked in your bank account (it is not charged, only retained for security purposes). The amount varies depending on the item and the bank itself is responsible for automatically unblocking the operation and usually varies about 2 weeks from the first day of the procedure.

Formulario de reserva

Si su lugar de entrega/recogida no está entre las zonas gratuitas, le enviaremos el coste adicional por correo electrónico o WhatsApp
* Campos obligatorios

INFORMACIÓN BÁSICA SOBRE PROTECCIÓN DE DATOS:
Responsable: ADE ELEVATION, S.L.U
Finalidad: Responder a tu consulta y enviarte información útil sobre nuestros servicios.
Legitimación: Tu consentimiento a través de este formulario.
Destinatarios: No tenemos previsto ceder tus datos a terceros, salvo por obligación legal.
Derechos: Tienes derecho a acceder, rectificar, suprimir, portabilidad y oposición a tus datos. Los datos de contacto serán almacenados en nuestro proveedor de mailing.
Info adicional: Puedes consultar la información adicional y detallada sobre protección de datos en el enlace al pie de esta página. Este sitio utiliza ReCAPTCHA v3 de Google. Puedes consultar su Política de Privacidad y las condiciones del servicio.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

The price for delivery/pick-up with installation in Palma and nearby is €50. For other destinations, please contact us.
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

Delivery is free at the airport and at Mobility Mallorca stores during business hours. If you select another address or outside business hours, we will send you the additional cost by email or WhatsApp.
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.

Reservation form

If your delivery/pickup location is not among the free zones, we will send you the additional cost by email or WhatsApp
* Required fields

BASIC INFORMATION ON DATA PROTECTION:
Responsible: ADE ELEVATION, S.L.U.
Purpose: To respond to your query and send you useful information about our services.
Legitimation: Your consent through this form.
Recipients: We do not plan to transfer your data to third parties, except by legal obligation. 
Rights: You have the right to access, rectify, suppress, delete, transfer and oppose your data. Your contact details will be stored by our mailing provider. 
Additional Information: You can find additional and detailed information on data protection in the link at the bottom of this page. This site uses Google’s ReCAPTCHA v3. You can consult its privacy policy and terms of service.